Submit a task Order
To submit a task order, please upload a Task Order form, or email email@example.com. For additional questions, please contact BPA Program Manager Steve Cook directly at firstname.lastname@example.org, or Alternate BPA Program Manager Franz Alarcon at email@example.com.
5780 North Swan Road
Tucson, Arizona 85718
P: 800 713 4950
How Interpretation should be.
CyraCom is the leading provider of language interpreting services to healthcare, business, and government organizations. Whether in-person or via phone, video, mobile app, or written text, CyraCom bridges communication gaps for organizations that need rapid access to language assistance. The Company supports hundreds of languages and operates 24/7. CyraCom's certified employee interpreters work in the most extensive network of large-scale interpreter contact centers located in the continental US. The top languages listed in the DHS language access plan are hosted in these centers.
CyraCom's interpreter certification program ensures that our certified employee interpreters follow best practices in accordance to all standards and guidance currently available from relevant organizations. The interpreter certification program includes: interpreter recruiting requirements, our 120-hour training course, and ongoing interpreter quality monitoring and education.
The Company's internal audit group aligns our standards with our clients' in the areas of data security, business continuity, and disaster recovery. CyraCom regularly hosts organizations with confidentiality and privacy requirements to audit the Company's interpreter contact centers to ensure compliance with applicable laws and regulations. Combined with the ISO 9001:2008 certification and PCI compliance, CyraCom can help customers lower their risk profiles in language service delivery.
Some current CyraCom federal clients include: US Customs and Border Protection, Immigration and Customs Enforcement, the US Postal Service, the US Department of Education, and the Centers for Medicare and Medicaid Services.
Prisma International helps private sector and US government clients communicate with their global customers across languages, cultures, and channels. Prisma has a past performance history with the Department of Justice, the Internal Revenue Service, and Homeland Security Agencies including US CIS, ICE, and CBP. Prisma is the CyraCom team lead for cultural marketing and language consulting and can help DHS agencies better craft education programs and information strategies for non-English speaking audiences. Prisma supports 188 languages and dialects on their GSA schedule.
Language on Demand (LOD) is a multifaceted language service provider headquartered in the Washington, DC region an currently holds contracts with the DHS. The company offers interpretation and translation services, ASL and CART Reporting, analysts and language instructors, and equipment rental. LOD is a BSA Certified 8A firm and has a highly successful US government presence. Current clients include the US Navy, Health and Human Services, Department of State, the Nuclear Regulatory Commission, the Department of Agriculture, the Department of Justice, and the Department of Homeland Security. LOD is a federally recognized small business and has 130 languages and dialects on their GSA schedule.
SOS International (SOSi) is one of the largest providers of cleared linguists in the federal government contracting industry and has strategically incorporated language services under PSS 738II. SOSi was awarded the prestigious contract to provide on-site interpreters for the DHS US Citizenship and Immigration Services, Office of Refugee, Asylum, and International Operations (RAIO): Asylum Division (HQASM). SOSi's relationships with tens of thousands of linguists enables it to provide services in over 300 languages and dialects today, and it supports 100 languages on their GSA schedule.
Geneva Worldwide utilizes over 6,000 linguists in 180 languages and dialects to provide language services including: document translation, website localization, language testing and training, cultural consultations, on-site interpretation (consecutive, simultaneous, escort, whisper and ASL), and phone and vide interpretation. Geneva has been a GSA Schedule 738II position holder since 2003 and has a performance history with the Department of Justice, the Federal Bureau of Prisons, and the Social Security Administration. Geneva is a federally recognized small business and supports all languages and dialects on our GSA schedule.
Distribution of Lead and Support PWS Responsibilities
Across the CyraCom CTA team, there are at least two members capable of delivering every type of GSA Public Service Schedule 738II Functional Category 1 (FC1).
To ensure careful coordination and complete coverage, we designated a lead team member and a support team member for each type of language service listed in the PWS. The lead team member in each category is responsible for bidding on all task orders in that category with assistance from the supporting team member.
CyraCom will coordinate all task order responses that require services under multiple SIN categories.